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FAQ

1) How long will it take to dispatch my order?

Orders are processed and dispatched within 8 days from the receipt of payments. As most of the garments are hand crafted and due importance is given to the quality, designing and processing they may occasionally be in short supply at times. So please allow us unto 3-4 weeks for processing your order.

2) Is it safe to use my credit card for making payment for my orders?

Pagli believes in providing safe and secure online ordering from www.pagli.com. It's our policy not to share your private information such as your credit card no: telephone no: billings etc. Shopping on our site is 100% safe.

3) Payment options?

Pagli constantly tries to add new ways of making payment for items ordered at www.pagli.com. Now you can fax -Order any item from Pagli.com. (Click here to download form for payment ).We now accept only VISA cards. Soon we'll also accept Master cards,American Express,JCB etc. With hassle free online ordering and easy to fill online order form, shopping at Pagli is easy.

We also accept payment by Bank draft/Cashier's Cheque, Pay order. International personal checks can take upto 4 weeks for clearance. We do not recommend this mode of payment unless you can wait till your cheque is cleared.

Pagli also introduces a fast money payment option " wire transfers". Now you can directly send the necessary payments to our international accounts, In India which in turn will facilitate in fast processing and quick dispatch of your orders. The details for wire transfer are given below:

For Us $

AMerican Express Bank LTD
P.B.740 NEW YORK AGENCY, NEW YORK NY10008,USA.SWIFT (AEIBUS33)

WIRE TRANSFER TO INDIAN BANK MUMBAI  A/C NO : 00-712869, FURTHER TO THE CREDIT OF INDIAN BANK, VILE PARLE(E) BOMBAY ACC : IDIBINBBVPL, BENEFICIARY SANDEEP SHAH, A/C NO: 421221400 OF PAGLI.


FOR GBP
HSBC BANK PLC
P.B.NO.181,27-32 POULTRY
LONDON EC2P2BX, UK. SWIFT (MIDLGB)

4) How will you dispatch the orders?

Every endevour is taken by Pagli to deliver the orders at the customer's doorstep. Pagli had tied up with leading international courier companies to deliver the products to the customers. Normally a product is delivered within 73-96 hours from the time of dispatch. However there might be delay in delivering depending upon the geographical location of the country and the local custom procedures.

5) How do I check the status of my order?

Pagli is constantly improving its field and ways of providing complete service to all its customers. Pagli provides the facility of online order status. Once we get an order, we will send you an order confirmation mail to the e-mail id provided by you in the registration form. On the day we dispatch your order we will mail you the Airway bill number which you can key in on the online order status location bar on the Courier company web site to get the latest status of the your order. **** P.s note that it would take a days time to feed in the initial status of your order( as per the notification of the courier company)****
 

6) Can I refund an item purchased from Pagli.com?

Each Pagli outfit ordered online is individually created, crafted and fit perfectly as per the customer's requirements. Pagli believes that all the customers who order online are aware that the colour seen on the monitor differs slightly from the colour of the actual product due to various reasons. Pagli request all it customers to support it's "no Return, No exchange" policy. Pagli will not refund or exchange outfits ordered from www.pagli.com under any circumstances.

7) Is it possible to buy pagli's designer collection which are not featured on the website?

Yes.Pagli has introduced a unique ordering system ("Special Request"), whereby you can order outfits which are not featured on www.pagli.com . All you have to do is that register your self with us (click here for registration form) by filling in all the necessary field. Type in the necessary details of the outfit you are looking for i.e. colour,occasion,price range etc).On receiving the necessary information from you Pagli will mail few images of the outfits on the e-mail id provided by you. This unique page will feature the images,description,weight, price and add to cart. You can place an order directly from this unique page. This complete procedure will take about 2-3 working days.

8) Why should I register?

Pagli believes in enhancing the knowledge of its customer regarding fashion trends prevailing at Pagli.On registering we will mail timely newsletter about product launched by Pagli, trends prevailing, promotions etc occasional discounts if any at our store.

9) Do we have to dry wash the garments always?

All silk garments should be drycleaned.we suggest you to dry clean once all the outfits (except silk) ordered from Pagli.com and thereafter wash it with cold water.

10) What if I want to order a gift for someone?

We will be delighted to ship your order to a relative or a friend to anywhere in the world. Simply fill the address of a person to whom you want to send a gift in the space provided for shipping address



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PRIVACY POLICY

Introduction and acceptance of terms

"pagli.com" does not represent or endorse the accuracy, usefulness or reliability of any of the information, data, text, software, music, sound, photographs, graphics, video, messages, advertisements, promotions or other materials (collectively, the "content") contained or displayed on, distributed through, or linked, downloaded or accessed from any of pagli.com's network of vertical websites (the "network"), nor the quality of any services ("services") or products ("products") offered or displayed to, or used, purchased or obtained by, you that are available on or accessed from the network. Pagli.com provides the services to you, subject to the following terms and conditions of use ("terms"), which may be updated by us from time to time without notice to you. By accessing and using the network, you accept, agree to and will be deemed to be bound by the current version of the terms published on the network. If you do not agree to be bound by the terms, please do not use the network. You hereby acknowledge that any reliance upon any content, services or products shall be at your sole risk.pagli.com reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of, the services, products or content. In addition, when using certain services, such as e-mail, you are also subject to additional specific terms, guidelines or rules applicable to such specific services, which may be posted from time to time. All such terms, guidelines or rules are hereby incorporated by reference into these terms.



Description of service

Pagli.com provides users with access to a rich collection of services, including various communications tools, shopping services, personalized content and branded programming through its network. Unless explicitly stated otherwise, any new features that augment or enhance the current services, including the release of new pagli .com websites, shall be subject to these terms. You understand and agree that pagli.com assumes no responsibility for the timeliness, deletion, misdelivery or failure to store any user communications or personalization settings. In order to use the services, you must obtain access to the world wide web portion of the internet, either directly or through devices that access web-based content, and pay any service fees associated with such access to your internet service provider. In addition, you must provide all equipment necessary to make such connection to the world wide web, including a computer and modem or other access device. Pagli.com encourages you to exercise discretion while browsing the internet using the network. The network may contain or link to sites containing content that some people may find offensive, indecent or inappropriate. Pagli.com makes no representations concerning any content of third party sites listed in or linked to from the network, and granth.com is not responsible for the accuracy, reliability, copyright compliance, legality or decency of content contained in such third party sites. Please be aware that certain third party sites that may be accessible from the network by link or through search may contain adult or mature content. You must be at least 18 years of age to access and view such areas.


Disclaimer of warranties

You expressly understand and agree that:

Your use of the services is at your sole risk. The services are provided on an "as is" and "as available" basis. Pagli.com expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. Pagli.com makes no warranty that (i) the services will meet your requirements, (ii) the services will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the services will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the network will meet your expectations, and (v) any errors in the software underlying the services will be corrected.any material or content downloaded or otherwise obtained through the use of the services is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. Any advice or information, whether oral or written, and whether financial, medical, technical, professional or personal in nature or otherwise, obtained or accessed by you from or through any of the services or the network should be regarded as purely informational, should not be relied upon and shall not create any warranty not expressly stated in these terms.


Applicable law

this site is created and controlled by pagli.com in india . The laws of state of maharashtra and india will govern these disclaimers, terms, and conditions, as applicable at the time of signing the contract, without giving effect to any principles of conflicts of laws, and the competent courts of jurisdiction at mumbai shall have exclusive jurisdiction. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time. At pagli.com, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.


Privacy (policy)

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

When you sign up for our newsletter, we need only an e-mail address--which we use to send the information you requested.

  • when you sign up for special request, we need to know your name,mailing address,telephone no:e-mail id,your preferred colour,price range etc.
     
  • when you enter a contest or other promotional feature , we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.
     
  • we personalize your shopping experience by using your purchases to shape our recommendations about the new designs,cuts,fabrics and other merchandise that might be of interest to you. 
     
  • we also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
     
  • we may also use the information we collect to occasionally notify you about important functionality changes to the web site, new pagli.com services, and special offers we think you'll find valuable. 



Protecting privacy

we are committed to protecting your privacy. We use the information we collect on the site to make shopping at pagli.com possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others .


Your consent

by using our web site, you consent to the collection and use of this information by pagli .com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Tell us what you think. Pagli .com welcomes your questions and comments about privacy. Please send e-mail suggestions@pagli.com

 

Risk of loss

All items purchased from www.pagli.com are made pursuant to a shipment contract.this means that the risk of loss is passed to the customer upon our delivery to the courier company.


Modifications to services

pagli .com reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the services (or any part thereof) with or without notice. You agree that pagli .com shall not be liable to you or to any third party for any modification, suspension or discontinuance of the services


Registration obligations.

In consideration of your use of certain of the services offered on the network that may require registration, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the service's registration form (such information being the "registration data") and (b) maintain and promptly update the registration data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or pagli.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, pagli.com has the right to suspend or terminate your account and refuse any and all current or future use of the services (or any portion thereof). Pagli.com is concerned about the safety and privacy of all its users. Please remember that the services are designed to appeal to a broad audience.


limitation of liability

(i) you expressly understand and agree that under no circumstances will pagli.com be liable in any way for any content, including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content posted, e-mailed or otherwise transmitted via the services or through the network, and pagli.com shall not be liable for any direct, indirect, incidental, special, punitive, consequential or exemplary damages, including but not limited to, damages for loss of revenues or profits, goodwill, use, data or other intangible losses (even if pagli.com has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the services or network; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the services or network; or (v) any other matter relating to the services or network.


Trademark information

pagli .com,paglisarees ,,paheliindia.com,sparsh dressmaterials,sparsh fabrics ,pagli design & logo, and the pagli.com network, without pagli.com's prior permission, you agree not to display or use in any manner, the pagli.com marks.

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